Privacy policy

Who we are

Tidy Cleaner Ltd, 12 Acorn Court, Anstruther, Fife KY10 3FB. You can reach us at office@tidycleaner.co.uk, or by phone using the call button in the header.

What we collect

When you request a quote we collect your name, email address, phone number, the property details you give us (town, type, size, dates) and any notes you add. We do not collect payment details through this website.

Why we use it

Solely to prepare and discuss your quote, to schedule and deliver the cleaning you book, and to keep records required for tax and insurance purposes. Our lawful basis is legitimate interest in responding to your enquiry and, once you book, performance of a contract.

Who we share it with

Only the cleaners assigned to your job, the service providers who host our website, email and accounts, and — only if you accept those cookies — Google Analytics and Google Ads as described under Cookies. We never sell your data or use it for unrelated marketing.

How long we keep it

Enquiries that do not become bookings are deleted after 12 months. Records relating to completed work are kept for six years to meet HMRC requirements.

Your rights

You can ask us for a copy of your data, ask us to correct or delete it, or object to our use of it. Email office@tidycleaner.co.uk and we will respond within one month. You can also complain to the Information Commissioner's Office at ico.org.uk.

Cookies

Essential cookies make the site work and are always on. Everything else is off until you say yes in the cookie banner, and analytics and advertising are separate choices.

Analytics (Google Analytics): measures visits, page views and quote enquiries so we can see which pages work best.

Advertising (Google Ads): if you reached us from a Google advert, Google Ads cookies and the ad click identifier let us count whether you sent a quote request and, later, whether that enquiry became a booking (with the agreed job price). This data goes to Google Ireland Ltd / Google LLC for measuring our adverts and improving how they are shown. We never send your name, email or phone number to Google, and we do not use remarketing or personalised ads. Read how Google uses data at business.safety.google/privacy.

We keep a record of your cookie choice (an anonymous browser id, the choice, the notice version and when you made it). You can change or withdraw your choice at any time using the cookie settings link, which also deletes any Google cookies already set and stops any later booking being reported to Google Ads.